monster PR


musings and oddities about PR at the college level by Charlsie Sturm

You mean call… on the phone?

Did anyone catch this NY Times article?

Well it is pretty interesting. We talked about it in class one night about how no one calls anymore. In my Case Studies class we talked about how in the work place no one calls anymore, there is a mention of that in the article. I just find it interesting something that was so second nature, something that used to employ people specifically to ensures that call got to where they were going!

Even the other day at my internship one of my supervisors wanted me to call in products and at first I was like are you kidding?! But I realized after that we get so used to emailing that making a phone call seems like a chore. I didn’t mind it after the fact, I don’t mean to toot my own horn but I pride myself on being pretty professional and handling sticky situations on the phone.

What do you think? Did you like the article, do you mind calling people?


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5 Responses

  1. I do not mind the occasional phone call; but often times when I am busy, a phone call is the last thing I want. And I have called people only to be met with an “I’m busy” response. The NY Times article has a point; calling people on the phone becomes more sparse in a world of tweets, text messages and e-mail…communication with one another is at the phone or computer users discretion.

    In some ways, this is a good thing. I certainly do not miss telemarketers; now, I just click delete or have the e-mail blocked/filtered. It’s fun – we are in control.

    My best friend pointed out that conversations should not me sent over serial text messaging and tweets; as technology removes us from face to face, e-mail and social media message remove us from our voices. As far as I see it, it cannot get any worse…
    but only time will tell.

  2. Melissa DiMercurio says:

    This is really interesting. I actually liked calling people when I was at my internship. Sometimes I got the run- around, especially when I was looking for specific people to talk to.

    I found that people are more likely to give out their email address then their phone number.

    It seems easier to email – just because you can do it on your own time, you can sit down and think about what you want to say and its a lot better then playing phone tag.

    I think both tools are great ways to communicate, but the real issue is – when do you email? And when do you pick up the phone? A good PR person knows when to use them.

  3. Paul Chauvin says:

    I hate talking on the phone. I think it fits into an uncomfortable space between face-to-face communication and email/text message, but has the negatives of each.

    I prefer talking to people face-to-face so I can judge their reactions, which I think make for more real communication. But the impersonality of email is nice too, since it’s quick and direct.

    Phone calls, however, are impersonal but also time consuming and awkward. I don’t think most people feel the same way as me, however, so I think I’ll just have to continue calling people for the time being.

  4. Kirsten says:

    Charlsie-I have found myself in similar situations as you did that one day at work. Even with this class’s project, I somehow felt timid the very first time I spoke on the phone with a client. Though I am confident in my social grace and communication skills, especially on the telephone, it is absolutely nerve wracking, given the evolution of the oh-so professional e-mail.

    I think sometimes in professional settings and situations, we as human beings often cower to the more difficult task at-hand. If you think about this professional for-instance, and compare it to breaking up with your boyfriend: there really is no explanation for communication means through a computer or text when specific conversations warrant a little inflection in the voice or emotion in the face.

  5. Alexandra Backes says:

    I have always been nervous about cold calling, but like you said, after the fact it isn’t that bad at all. It’s crazy to think how dependent we have become on email and text messaging. I think calls are definitely important in the professional world, but in many cases can be seen more as a chore than a simple email both for the caller and receiver.

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